Refund policy

We want you to love what you ordered. If something isn't right, you can return it within 14 days of delivery, as long as it comes back intact.

What can be returned

  • Compression stockings, compression socks, cotton socks and hairnets: only unopened, in their original sealed packaging. These are worn against the skin, so for hygiene reasons we cannot accept them once the packaging has been opened, unless they are faulty.
  • Cabin shoes and boots: unworn, with no marks on the soles, in their original box. Please try them on indoors, on a clean surface.
  • Bluetooth sleep mask, travel pillow, headband, beanie and earmuffs: unused, with all their parts, cables and original packaging.
  • Crew Diary: unused and unmarked.

What cannot be returned

  • Liquid polish, shoe cream and wax once opened.
  • Personalised alphabet stickers, unless they are faulty.
  • Opened hosiery, socks and hairnets, unless they are faulty.
  • Free gifts, unless they are returned together with the order they came with.

Packs and free gifts

Pack offers depend on the number of pairs you buy. If you return part of a pack, we work out what the items you keep would have cost without the offer and refund the difference. A free pair or free gift that you keep counts at its regular price once the pack no longer applies.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, write to us within 48 hours of delivery with your order number and a photo. We will replace it or refund it in full, and we pay the return shipping.

How to return

  1. Email info@just4crew.store with your order number and the items you want to return. Please wait for our reply before sending anything.
  2. Send the items back in their original packaging. Return shipping is paid by the customer, except for damaged, faulty or wrong items.
  3. Once we receive and check the items, we refund you within 7 days.

Refunds

  • We refund to the original payment method. For cash on delivery orders, we refund by bank transfer to an account in your name.
  • The original delivery charge is not refunded, unless the item was damaged, faulty or wrong.

Exchanges

Need another size or shade? Return the intact item as above and place a new order, so you get the right one as fast as possible.

This policy does not affect your rights under UAE consumer protection law.